Returns & Refund Policy

At Pine & Oak Laser Creations, each item is handmade and often personalised specifically for you. Please read our returns policy carefully before placing your order.

Personalised & Custom Orders

  • Due to the custom nature of personalised products, we do not offer refunds, returns, or exchanges for change of mind.

  • Please ensure all spelling, dates, colours, and custom details are correct when placing your order, as we will create your item exactly as submitted.

Damaged or Incorrect Orders

  • If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order.

  • Photos of the damaged or incorrect item may be required.

  • We will work with you to provide a replacement, repair, or refund where appropriate.

Non-Personalised Items

  • Non-personalised items may be returned within 14 days of receiving your order, provided they are unused and in their original condition.

  • Return postage costs are the responsibility of the customer unless the item is faulty.

Natural Materials

  • As many products are made from timber, variations in grain, colour, knots, and engraving appearance are natural and not considered faults.

Terms & Conditions

Pine & Oak Laser Creations

By placing an order with Pine & Oak Laser Creations, you agree to the following Terms & Conditions.

Orders

  • Full payment or a 50% deposit is required before production begins.

  • Custom designs may require approval before production.

  • Once production has commenced, changes may not be possible.

Personalisation

  • Customers are responsible for ensuring all names, dates, spelling, and information provided are correct.

  • Pine & Oak Laser Creations is not responsible for errors supplied by the customer.

Production Times

  • Turnaround times vary depending on order volume and product type.

  • Estimated timeframes will be provided where possible but are not guaranteed.

Shipping & Collection

  • Local pickup is available from Weston, NSW.

  • Shipping is available Australia-wide.

  • Pine & Oak Laser Creations is not responsible for delays caused by Australia Post or third-party couriers.

Product Variations

  • Due to the handmade nature of our products, slight variations in colour, engraving, timber grain, and finish may occur.

  • These variations are part of the uniqueness of handmade products and are not considered defects.

Intellectual Property

  • All designs, photographs, product descriptions, and content remain the property of Pine & Oak Laser Creations and may not be copied, reproduced, or sold without written permission.

Limitation of Liability

  • Pine & Oak Laser Creations is not liable for misuse of products, accidental damage after delivery, or normal wear and tear.

Contact

For any questions regarding your order, please contact Pine & Oak Laser Creations via our website or social media pages.

Pine & Oak Laser Creations
Weston, NSW, Australia 🌿🤍

Green background with white line drawing of a sunflower. Text reads "Pine & Oak LASER CREATIONS".